In modern society, service robots are increasingly recognized for their wide range of practical applications. In large and crowded social spaces, such as museums and hospitals, these robots are required to safely move in the environment while exhibiting user-friendly behavior. Ensuring the safe and socially acceptable operation of robots in such settings presents several challenges. To enhance the social acceptance in the design process of service robots, we present a systematic analysis of requirements, categorized into functional and non-functional. These requirements are further classified into different categories, with a single requirement potentially belonging to multiple categories. Finally, considering the specific case of a receptionist robotic agent, we discuss the requirements it should possess to ensure social acceptance.
Systematic Analysis of Requirements for Socially Acceptable Service Robots / Ruo, Andrea; Arreghini, Simone; Capra, Luca; De Chiara, Rosario; Di Pasquale, Valeria; Giusti, Alessandro; Iani, Cristina; Paolillo, Antonio; Petrak, Dominic; Plaum, Alexander; Quamara, Megha; Sabattini, Lorenzo; Schmuck, Viktor; Servillo, Paolo; Zurolo, Francesco; Villani, Valeria. - 35:(2025), pp. 16-29. [10.1007/978-3-031-81688-8_2]
Systematic Analysis of Requirements for Socially Acceptable Service Robots
Ruo, Andrea;Iani, Cristina;Sabattini, Lorenzo;Villani, Valeria
2025
Abstract
In modern society, service robots are increasingly recognized for their wide range of practical applications. In large and crowded social spaces, such as museums and hospitals, these robots are required to safely move in the environment while exhibiting user-friendly behavior. Ensuring the safe and socially acceptable operation of robots in such settings presents several challenges. To enhance the social acceptance in the design process of service robots, we present a systematic analysis of requirements, categorized into functional and non-functional. These requirements are further classified into different categories, with a single requirement potentially belonging to multiple categories. Finally, considering the specific case of a receptionist robotic agent, we discuss the requirements it should possess to ensure social acceptance.
Pubblicazioni consigliate
I metadati presenti in IRIS UNIMORE sono rilasciati con licenza Creative Commons CC0 1.0 Universal, mentre i file delle pubblicazioni sono rilasciati con licenza Attribuzione 4.0 Internazionale (CC BY 4.0), salvo diversa indicazione.
In caso di violazione di copyright, contattare Supporto Iris
