The role of optimal conditions and intergroup contact in promoting positive intergroup relations in and out of the workplace: A study with ethnic majority and minority workers

A field study was conducted with majority and minority group members to test whether the effects of optimal contact conditions and of intergroup contact generalize across situations, and extend to the support of intergroup equality in terms of agreement with social policies benefitting the minority group. Participants were 163 Italian and 129 immigrant workers in three corporate organizations. Results from structural equation modelling analyses revealed that, for the majority group, positive contact stemming from optimal contact conditions was indirectly associated, via reduction in negative stereotypes, with more positive behavior that generalized across situations. For both majority and minority groups, positive contact stemming from optimal contact conditions was associated with less negative stereotypes, and in turn with greater support for social policies favoring the minority. Theoretical and practical implications are discussed, also in relation to the significance of the present results for research investigating the relation between intergroup contact and social change.