ABSTRACT Modern patient-centered approaches increasingly recognize the contribution of patients’ knowledge in interactions with health-care personnel. Effective involvement is exceptionally difficult when patients are migrants with limited command of specialized language. Interactional practices that promote effective distribution of knowledge and access to it are needed: by doctors interacting directly with patients in a shared language and by mediators providing interpreting services across different languages. In this paper, we look at two types of sequence which seem to be effective in involving (migrant) patients. The first concerns clinicians’ reactions to spontaneous patients’ initiatives, like claims to knowledge or personal narratives. The second concerns interpreters’ explanations when they render the clinicians’ instructions to the patients. While both sequences are clearly designed to promote patients’ participation, they need particular communicative competence on the part of staff, clinicians, and interpreters.

Effective Communication and Knowledge Distribution in Healthcare Interaction with Migrants / Baraldi, C.; Gavioli, L.. - In: HEALTH COMMUNICATION. - ISSN 1532-7027. - 36:9(2021), pp. 1057-1058. [10.1080/10410236.2020.1735701]

Effective Communication and Knowledge Distribution in Healthcare Interaction with Migrants

Baraldi, C.;Gavioli, L.
2021

Abstract

ABSTRACT Modern patient-centered approaches increasingly recognize the contribution of patients’ knowledge in interactions with health-care personnel. Effective involvement is exceptionally difficult when patients are migrants with limited command of specialized language. Interactional practices that promote effective distribution of knowledge and access to it are needed: by doctors interacting directly with patients in a shared language and by mediators providing interpreting services across different languages. In this paper, we look at two types of sequence which seem to be effective in involving (migrant) patients. The first concerns clinicians’ reactions to spontaneous patients’ initiatives, like claims to knowledge or personal narratives. The second concerns interpreters’ explanations when they render the clinicians’ instructions to the patients. While both sequences are clearly designed to promote patients’ participation, they need particular communicative competence on the part of staff, clinicians, and interpreters.
2021
2020
36
9
1057
1058
Effective Communication and Knowledge Distribution in Healthcare Interaction with Migrants / Baraldi, C.; Gavioli, L.. - In: HEALTH COMMUNICATION. - ISSN 1532-7027. - 36:9(2021), pp. 1057-1058. [10.1080/10410236.2020.1735701]
Baraldi, C.; Gavioli, L.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11380/1251106
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