Assisting and supporting human operators in modern industry is becoming crucial to increase the efficiency. Available tools, like use and maintenance manual, have a complex organization due to variety of information treated and purposes. Confusion and disorientation bring a series of disadvantages that increase the cognitive effort of the users. Tasks such as set-up, maintenance, and troubleshooting, strongly depend on the skills of human operators. To tackle this problem, in this paper we present an integrated approach with the aim of developing a thorough system that starts from a structured management of technical documen- tation and provides useful support to the users during their work. The approach is composed by three phases i) Data organization and management, obtaining with a standard that allows to edit and manage the information in a structured way; ii) Content extraction and filtering, for collecting the technical labelled information; iii) Support to the user during use and maintenance of the machine, consisting in a set of on-line tools. At the end of this paper, we present an application of the proposed approach to the specific case of troubleshooting support, by considering MyAID, a tool designed to assist operators to solve machine failures.

Towards an integrated approach for supporting the workers in Industry 4.0 / Lotti, Giulia; Villani, Valeria; Battilani, Nicola; Fantuzzi, Cesare. - (2018), pp. 609-614. ((Intervento presentato al convegno 1st IEEE International Conference on Industrial Cyber-Physical Systems, ICPS 2018 tenutosi a Saint‑Petersburg, Russia nel May 15‑18, 2018.

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