Accessible Museums. The French and the Italian translation of the international standards for the management and diffusion of museum information

IntroductionMuseums should know themselves, their contexts and how to measure the quantity and quality of their services to grant themselves an affordable and consistent approach for the future.ObjectivesFor this reason, the use of SPECTRUM - the Documentation standard used by UK museums freely distributed and maintained by “The Collection Trust” - is relevant not only to define the procedures and to document the objects and the processes in which they are involved, but also to identify and to describe the information that need to be registered to support the procedures.After the German translation of SPECTRUM (by ICOM-DE), we aim at presenting the French and Italian translation of its eight main procedures.The further diffusion of these procedures will allow activating auto-evaluation processes through the quantitative and qualitative measure of both internal services and external services oriented to users. Moreover, in order to share good practices, we will present a proposal for a glossary of cultural heritage management, derived from the nine procedures.ConclusionWe aim at proposing reflections and examples on how the adoption and the use of the eight procedures by museums could give in particular a useful support to the updating of informative services, in particular allowing to implement, monitoring and updating multimedia communication of the museum through the web site, web portals and thematic networks, in order to improve the accessibility to various and different information that museums are able to give both to professionals and to differentiated publics, responding to different needs.