Our everyday encounters as members of the public with clerck and assistants in shops and offices are generally experienced as routine, unproblematic events. All competent speakers can cite the standard patterns of dialogue which they believe such encounters typically follow. Nevertheless public service encounters in real life often present considerable linguistic complexity, revealing culture-specific patterns of organization and interactive negotiation which are not captured by intuitive accounts. With the aim of identifying such patterns and establishing relevant generalizations for second language pedagogy, the PIXI project has analysed corpora of naturally-occurring encounters in bookshops in England and Italy. This volume brings together the data collected in the project, for which over 300 encounters were audio-recorded and transcribed using a modified version of Jefferson's norms. The corpora are also available in a computer-readable form from the Oxford Text Archive.
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