This paper outlines the initial steps taken to explore key linguistic and communicative features of online FAQs, as found on e-commerce websites. More specificallty, it focuses on lexical, grammatical and discourse patterns which reveal potential authorship, i.e. the customer, the company or a form of co-authorship.
Frequently Asked Questions : Who writes them and why? / Alessi, Glen Michael. - STAMPA. - (2005), pp. 137-146.
Frequently Asked Questions : Who writes them and why?
ALESSI, Glen Michael
2005-01-01
Abstract
This paper outlines the initial steps taken to explore key linguistic and communicative features of online FAQs, as found on e-commerce websites. More specificallty, it focuses on lexical, grammatical and discourse patterns which reveal potential authorship, i.e. the customer, the company or a form of co-authorship.
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