This paper outlines the initial steps taken to explore key linguistic and communicative features of online FAQs, as found on e-commerce websites. More specificallty, it focuses on lexical, grammatical and discourse patterns which reveal potential authorship, i.e. the customer, the company or a form of co-authorship.

Frequently Asked Questions : Who writes them and why? / Alessi, Glen Michael. - STAMPA. - (2005), pp. 137-146.

Frequently Asked Questions : Who writes them and why?

ALESSI, Glen Michael
2005

Abstract

This paper outlines the initial steps taken to explore key linguistic and communicative features of online FAQs, as found on e-commerce websites. More specificallty, it focuses on lexical, grammatical and discourse patterns which reveal potential authorship, i.e. the customer, the company or a form of co-authorship.
Managing interaction in professional discourse: intercultural and interdiscoursal perspectives
9788860490261
Officina
ITALIA
Frequently Asked Questions : Who writes them and why? / Alessi, Glen Michael. - STAMPA. - (2005), pp. 137-146.
Alessi, Glen Michael
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11380/597874
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