Using Balanced Scorecards for supporting participations in Public Administrations

In recent years, several social-economical changes have been generating new challenges in the Public Administration actions. In particular, the diffusion of ICTs increased the request and need of developing new models for the e-government. In this paper, we propose to apply a general modification of Balanced Scorecard model, a framework developed for spreading knowledge about strategic actions and monitoring the activity in business companies, for e-government purposes. We claim that scorecards may encourage the citizens’ participations, since they completely allow evaluating the activities of a local government.