Designing services for employees' wellbeing: principles for an improved employee experience

This research proposes a set of design principles that designers and managers responsible for the design of organizational support services could adopt to improve employees' wellbeing. Through a qualitative study, based on semi-structured interviews, we carried out a cross-context analysis of wellbeing initiatives developed in three organizations. Adopting the perspective of science-based design, we drew seven design principles. We also experimented within an organization operating in the Infrastructures and Cities, Energy, Healthcare, and IT industry to validate the design principles' use and their effects on a design process. We emphasize the importance of including these principles in the process of designing services oriented to employees' wellbeing in organizational contexts using the Design Thinking approach, and their application in broader contexts where services may play a crucial role.