Relevant features of Supply Chain Management in the footwear industry: a case study

This paper analyses the evolution in the vendor/buyer relationships for an Italian firm operating in the footwear industry. The firm is located in a specialized regional district with a high density of shoes manufacturing firms. The firm was experiencing relevant problems in the management of supplier relationships, as well as in the commercial/distributive channel. Specifically, synchronization issues in the logistics pipeline were weakening firm’s lead time performances. The changes obtained through the adoption of supply chain management programs have provided a good integration level between the firm and its suppliers/customers, nonetheless the actual scenario is still quite far from a true partnership. The case study presented strives to highlight the critical points in the set up of the supply chain management program, as well as the main results obtained. In the specific case, suppliers/buyers integration through the adoption of tailored Information and Communication Technology (ICT) tools has emerged as one of the most relevant leverages in improving product lead time up to 50%. From the case study, generalities can be drawn and transferred to the footwear industry.