In this paper an experience dealing with the analysis of maintenance outsourcing by means of multi-criteria decision methods (MCDM) is reported. In particular, the analytic hierarchy process technique (AHP) is used as a managerial decision support system to select the best alternative between different outsourcing contracts in terms of maintenance services. The proposed methodology has been tested on an industrial case study dealing with an important italian brickwork. This application shows how the AHP is able to support the choice of the correct level of the maintenance activities outsourcing. In particular, the hierarchic decisional structure developed represents an instrument able to give a well balanced synthesis of several different factors that must be taken into account during this type of decision problem.

An analytical method for maintenance outsourcing service selection / Bertolini, Massimo; Bevilacqua, M.; Braglia, M.; Frosolini, M.. - In: INTERNATIONAL JOURNAL OF QUALITY AND RELIABILITY MANAGEMENT. - ISSN 0265-671X. - 21:7(2004), pp. 772-788. [10.1108/02656710410549118]

An analytical method for maintenance outsourcing service selection

BERTOLINI, Massimo;
2004

Abstract

In this paper an experience dealing with the analysis of maintenance outsourcing by means of multi-criteria decision methods (MCDM) is reported. In particular, the analytic hierarchy process technique (AHP) is used as a managerial decision support system to select the best alternative between different outsourcing contracts in terms of maintenance services. The proposed methodology has been tested on an industrial case study dealing with an important italian brickwork. This application shows how the AHP is able to support the choice of the correct level of the maintenance activities outsourcing. In particular, the hierarchic decisional structure developed represents an instrument able to give a well balanced synthesis of several different factors that must be taken into account during this type of decision problem.
2004
21
7
772
788
An analytical method for maintenance outsourcing service selection / Bertolini, Massimo; Bevilacqua, M.; Braglia, M.; Frosolini, M.. - In: INTERNATIONAL JOURNAL OF QUALITY AND RELIABILITY MANAGEMENT. - ISSN 0265-671X. - 21:7(2004), pp. 772-788. [10.1108/02656710410549118]
Bertolini, Massimo; Bevilacqua, M.; Braglia, M.; Frosolini, M.
File in questo prodotto:
File Dimensione Formato  
03-2004_IJQRM_An analytical method for maintenance.pdf

Accesso riservato

Dimensione 274.4 kB
Formato Adobe PDF
274.4 kB Adobe PDF   Visualizza/Apri   Richiedi una copia
Pubblicazioni consigliate

Licenza Creative Commons
I metadati presenti in IRIS UNIMORE sono rilasciati con licenza Creative Commons CC0 1.0 Universal, mentre i file delle pubblicazioni sono rilasciati con licenza Attribuzione 4.0 Internazionale (CC BY 4.0), salvo diversa indicazione.
In caso di violazione di copyright, contattare Supporto Iris

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11380/1188593
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 60
  • ???jsp.display-item.citation.isi??? ND
social impact