This case study deals with a redesign effort to face the overcrowding issue in an Emergency Department (ED). A multidiscinary group of healthcare professionals and engineers worked together to improve the actual processes. We integrate the simulation modeling in a human-centered design method. We use the simulation technique as a learning and experimentation tool into a design thinking process: the computational descrete event simulation helps explore the possibile scenarios to be prototyped. We used the simulation to create a virtual prototyping environment, to help the group start a safe ideation and prototyping effort. Virtual prototyping injected into the organizational context the possibility of experimenting. It represented a cognitive low-risk environment where professionals could explore possible alternative solutions. Upon those solutions, we developed organizational prototyping tools. Top management and head physicians gained confidence for a more grounded decision making effort and important choices of change management and investments have been made.
Computational Simulation as an Organizational Prototyping Tool / Dosi, Clio; Iori, Manuel; Kramer, Arthur; Vignoli, Matteo. - 1:1(2019), pp. 1105-1114. ((Intervento presentato al convegno International Conference on Engineering Design tenutosi a Delft, The Netherlands nel 5-8 August 2019.
Data di pubblicazione: | 2019 |
Data di prima pubblicazione: | 26-lug-2019 |
Titolo: | Computational Simulation as an Organizational Prototyping Tool |
Autore/i: | Dosi, Clio; Iori, Manuel; Kramer, Arthur; Vignoli, Matteo |
Autore/i UNIMORE: | |
Digital Object Identifier (DOI): | http://dx.doi.org/10.1017/dsi.2019.116 |
Codice identificativo Scopus: | 2-s2.0-85079736021 |
Nome del convegno: | International Conference on Engineering Design |
Luogo del convegno: | Delft, The Netherlands |
Data del convegno: | 5-8 August 2019 |
Serie: | PROCEEDINGS OF THE ... INTERNATIONAL CONFERENCE ON ENGINEERING DESIGN |
Volume: | 1 |
Pagina iniziale: | 1105 |
Pagina finale: | 1114 |
Citazione: | Computational Simulation as an Organizational Prototyping Tool / Dosi, Clio; Iori, Manuel; Kramer, Arthur; Vignoli, Matteo. - 1:1(2019), pp. 1105-1114. ((Intervento presentato al convegno International Conference on Engineering Design tenutosi a Delft, The Netherlands nel 5-8 August 2019. |
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