The aim of this paper is to link Service Design to organizational well-being and propose a set of design principles that can be adopted by both designers and managers responsible for the design of organizational services that aim at improving employees' well-being. Through a qualitative study, we conducted a cross-context analysis of well-being initiatives developed in three companies operating in different industries. By applying a science-based design perspective approach, we were able to derive a set of seven design principles. We highlight the importance of including these principles in the process of designing services in organizational contexts using Design Thinking, in particular services oriented to employees’ well-being, as well as considering their application in broader contexts in which services may play a crucial role.

Service design principles for organizational well-being: Improving the employee experience through design thinking / Bertolotti, Fabiola; DI NORCIA, Marco; Vignoli, Matteo. - 150:(2018), pp. 736-750. ((Intervento presentato al convegno ServDes2018 - Service Design Proof of Concept tenutosi a Milano nel 18-20 June 2018.

Service design principles for organizational well-being: Improving the employee experience through design thinking

Fabiola Bertolotti
Writing – Review & Editing
;
DI NORCIA, MARCO
Writing – Original Draft Preparation
;
Matteo Vignoli
Writing – Review & Editing
2018

Abstract

The aim of this paper is to link Service Design to organizational well-being and propose a set of design principles that can be adopted by both designers and managers responsible for the design of organizational services that aim at improving employees' well-being. Through a qualitative study, we conducted a cross-context analysis of well-being initiatives developed in three companies operating in different industries. By applying a science-based design perspective approach, we were able to derive a set of seven design principles. We highlight the importance of including these principles in the process of designing services in organizational contexts using Design Thinking, in particular services oriented to employees’ well-being, as well as considering their application in broader contexts in which services may play a crucial role.
5-lug-2018
ServDes2018 - Service Design Proof of Concept
Milano
18-20 June 2018
150
736
750
Bertolotti, Fabiola; DI NORCIA, Marco; Vignoli, Matteo
Service design principles for organizational well-being: Improving the employee experience through design thinking / Bertolotti, Fabiola; DI NORCIA, Marco; Vignoli, Matteo. - 150:(2018), pp. 736-750. ((Intervento presentato al convegno ServDes2018 - Service Design Proof of Concept tenutosi a Milano nel 18-20 June 2018.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11380/1169010
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