The analysis of human factors is assuming an increasing importance in product and process design and the lack of common references for their assessment in industrial practices had driven to define a reference model to analyse the so-called User eXperience (UX) to support human-centred product-process design. Indeed, the recent advances in ubiquitous computing, wearable technologies and low-cost connected devices offer a huge amount of new tools for UX monitoring, but the main open issue is selecting the most proper devices for the specific application area and properly interpreting the collected information content in respect with the industrial design goals. The research investigates how to analyse the human behaviours of “users” (i.e., workers) by a reference model to assess the perceived experience and a set of proper technologies for UX investigation for industrial scopes. In particular, the model has been defined for the automotive sector. The paper defines a set of evaluation metrics and a structured protocol analysis to objectify and measure the UX with the final aim to support the requirements definition in product-process design. The model has been defined to fit different cases: vehicle drivers at work, workers in the manufacturing line, and service operators

A reference model to analyse User eXperience in integrated product-process design / Peruzzini, Margherita; Grandi, Fabio; Pellicciari, Marcello. - 5:(2017), pp. 243-250. (Intervento presentato al convegno 24th ISPE Inc. International Conference on Transdisciplinary Engineering, TE 2017 tenutosi a Nanyang Technological University, sgp nel 2017) [10.3233/978-1-61499-779-5-243].

A reference model to analyse User eXperience in integrated product-process design

PERUZZINI, MARGHERITA;GRANDI, FABIO;PELLICCIARI, Marcello
2017

Abstract

The analysis of human factors is assuming an increasing importance in product and process design and the lack of common references for their assessment in industrial practices had driven to define a reference model to analyse the so-called User eXperience (UX) to support human-centred product-process design. Indeed, the recent advances in ubiquitous computing, wearable technologies and low-cost connected devices offer a huge amount of new tools for UX monitoring, but the main open issue is selecting the most proper devices for the specific application area and properly interpreting the collected information content in respect with the industrial design goals. The research investigates how to analyse the human behaviours of “users” (i.e., workers) by a reference model to assess the perceived experience and a set of proper technologies for UX investigation for industrial scopes. In particular, the model has been defined for the automotive sector. The paper defines a set of evaluation metrics and a structured protocol analysis to objectify and measure the UX with the final aim to support the requirements definition in product-process design. The model has been defined to fit different cases: vehicle drivers at work, workers in the manufacturing line, and service operators
2017
lug-2017
24th ISPE Inc. International Conference on Transdisciplinary Engineering, TE 2017
Nanyang Technological University, sgp
2017
5
243
250
Peruzzini, Margherita; Grandi, Fabio; Pellicciari, Marcello
A reference model to analyse User eXperience in integrated product-process design / Peruzzini, Margherita; Grandi, Fabio; Pellicciari, Marcello. - 5:(2017), pp. 243-250. (Intervento presentato al convegno 24th ISPE Inc. International Conference on Transdisciplinary Engineering, TE 2017 tenutosi a Nanyang Technological University, sgp nel 2017) [10.3233/978-1-61499-779-5-243].
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11380/1142956
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