A Product-Service System (PSS) is an innovation strategy, shifting the business focus from designing physical products only, to designing a system that combines tangible products, intangible services, supporting network and infrastructure, which are jointly capable of fulfilling specific customer needs. Due to the widespread of this paradigm, the present research provides a methodological framework and related tools to support the design of PSSs. The aim is to propose a user-centered approach to involve end-users during the different stages of PSS development.
How to support the design of user-oriented product-related services / Mengoni, Maura; Peruzzini, Margherita. - ELETTRONICO. - 9749:(2016), pp. 103-110. ( 18th International Conference on Human-Computer Interaction, HCI International 2016 Toronto, Canada July 17-22, 2016) [10.1007/978-3-319-39862-4_10].
How to support the design of user-oriented product-related services
PERUZZINI, MARGHERITA
2016
Abstract
A Product-Service System (PSS) is an innovation strategy, shifting the business focus from designing physical products only, to designing a system that combines tangible products, intangible services, supporting network and infrastructure, which are jointly capable of fulfilling specific customer needs. Due to the widespread of this paradigm, the present research provides a methodological framework and related tools to support the design of PSSs. The aim is to propose a user-centered approach to involve end-users during the different stages of PSS development.
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