Product-Service System (PSS) allows creating new business opportunities for companies, but also new challenges. The research defines a user-centred design methodology for PSS, which includes user-centred practices to investigate the users’ needs and virtual prototyping to create immersive and interactive virtual mock-ups able to simulate the product-service behaviours for the evaluation of the user experience. An industrial case study is presented and the benefits in respect to traditional methods are demonstrated.
User-centred approach for product-service design using virtual mock-ups / Peruzzini, Margherita; Marilungo, Eugenia. - ELETTRONICO. - 84:(2016), pp. 1805-1814. (Intervento presentato al convegno 14th International Design Conference, DESIGN 2016 tenutosi a Cavtat, Dubrovnik, Croatia nel 16-19 May, 2016).
User-centred approach for product-service design using virtual mock-ups
PERUZZINI, MARGHERITA;
2016
Abstract
Product-Service System (PSS) allows creating new business opportunities for companies, but also new challenges. The research defines a user-centred design methodology for PSS, which includes user-centred practices to investigate the users’ needs and virtual prototyping to create immersive and interactive virtual mock-ups able to simulate the product-service behaviours for the evaluation of the user experience. An industrial case study is presented and the benefits in respect to traditional methods are demonstrated.
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