Service-oriented management is becoming increasingly popular to create new business infrastructures able to self-organize tangible and intangible manu- facturing assets in a distributed and interoperable way. The final scope is to man- age not simply the Product but also Services along the value chain. This paper presents an interesting case study about a great modern challenge: the implemen- tation of such a service-oriented approach and the shift from PLM (Product Life- cycle Management) to SLM (Service Lifecycle Management). It describes busi- ness requirements elicitation towards the creation of an SLM-based ecosystem in collaboration with an Italian company leader in household appliances. The case study focuses on washing machines, analyses the traditional product use and a new service-oriented scenario and defines a list of requirements to be imple- mented for the creation of the future SLM-based ecosystem.

Service innovation in household appliances: an industrial case study / Peruzzini, Margherita; Germani, M; Favi, C.. - STAMPA. - (2013), pp. 583-594. ((Intervento presentato al convegno 19th ISPE International Conference on Concurrent Engineering tenutosi a Trier, Germany nel 3-6 September [10.1007/978-1-4471-4426-7_50].

Service innovation in household appliances: an industrial case study

PERUZZINI, MARGHERITA;
2013

Abstract

Service-oriented management is becoming increasingly popular to create new business infrastructures able to self-organize tangible and intangible manu- facturing assets in a distributed and interoperable way. The final scope is to man- age not simply the Product but also Services along the value chain. This paper presents an interesting case study about a great modern challenge: the implemen- tation of such a service-oriented approach and the shift from PLM (Product Life- cycle Management) to SLM (Service Lifecycle Management). It describes busi- ness requirements elicitation towards the creation of an SLM-based ecosystem in collaboration with an Italian company leader in household appliances. The case study focuses on washing machines, analyses the traditional product use and a new service-oriented scenario and defines a list of requirements to be imple- mented for the creation of the future SLM-based ecosystem.
19th ISPE International Conference on Concurrent Engineering
Trier, Germany
3-6 September
583
594
Peruzzini, Margherita; Germani, M; Favi, C.
Service innovation in household appliances: an industrial case study / Peruzzini, Margherita; Germani, M; Favi, C.. - STAMPA. - (2013), pp. 583-594. ((Intervento presentato al convegno 19th ISPE International Conference on Concurrent Engineering tenutosi a Trier, Germany nel 3-6 September [10.1007/978-1-4471-4426-7_50].
File in questo prodotto:
Non ci sono file associati a questo prodotto.
Pubblicazioni consigliate

Caricamento pubblicazioni consigliate

Licenza Creative Commons
I metadati presenti in IRIS UNIMORE sono rilasciati con licenza Creative Commons CC0 1.0 Universal, mentre i file delle pubblicazioni sono rilasciati con licenza Attribuzione 4.0 Internazionale (CC BY 4.0), salvo diversa indicazione.
In caso di violazione di copyright, contattare Supporto Iris

Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11380/1068144
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 0
  • ???jsp.display-item.citation.isi??? ND
social impact