PLM is a widely recognized approach to reduce time to market, in- crease process efficiency and control product lifecycle. However, service- oriented management is becoming increasingly popular to create new business infrastructures able to self-organize tangible and intangible manufacturing as- sets in a distributed and interoperable way [1]. The final scope is to manage not simply the Product but also Services along the value chain. The great modern challenge is the implementation of such a service-oriented approach and the shift from PLM (Product Lifecycle Management) to SLM (Service Lifecycle Management). This paper proposes a structured method to define a TO-BE ser- vice-oriented scenario and elicit business requirements towards the creation of an SLM-based ecosystem. A case study is developed in collaboration with an Italian company leader in household appliances. It focuses on washing machine, investigates AS-IS and TO-BE business scenarios by adopting Functional Analysis and Business Use Cases (BUC), and then defines the necessary busi- ness requirements to implement a service-based approach and create the future SLM ecosystem.
Shift from PLM to SLM: A Method to Support Business Requirements Elicitation for Service Innovation / Peruzzini, Margherita; Germani, M; Favi, C.. - ELETTRONICO. - 388(2012), pp. 111-123. ((Intervento presentato al convegno IFIP WG 5.1 International Conference, PLM 2012 tenutosi a Montreal, Canada nel 9-11 July.
Data di pubblicazione: | 2012 |
Titolo: | Shift from PLM to SLM: A Method to Support Business Requirements Elicitation for Service Innovation |
Autore/i: | Peruzzini, Margherita; Germani, M; Favi, C. |
Autore/i UNIMORE: | |
Digital Object Identifier (DOI): | http://dx.doi.org/10.1007/978-3-642-35758-9_10 |
Codice identificativo Scopus: | 2-s2.0-84872726307 |
Codice identificativo ISI: | WOS:000363260500010 |
Nome del convegno: | IFIP WG 5.1 International Conference, PLM 2012 |
Luogo del convegno: | Montreal, Canada |
Data del convegno: | 9-11 July |
Rivista: | IFIP ADVANCES IN INFORMATION AND COMMUNICATION TECHNOLOGY |
Volume: | 388 |
Pagina iniziale: | 111 |
Pagina finale: | 123 |
Citazione: | Shift from PLM to SLM: A Method to Support Business Requirements Elicitation for Service Innovation / Peruzzini, Margherita; Germani, M; Favi, C.. - ELETTRONICO. - 388(2012), pp. 111-123. ((Intervento presentato al convegno IFIP WG 5.1 International Conference, PLM 2012 tenutosi a Montreal, Canada nel 9-11 July. |
Tipologia | Relazione in Atti di Convegno |
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