“The impact of covid-19 on the client-consultant relationship: a multiple case study”

The Coronavirus Disease 2019 (COVID-19) pandemic was unexpected and, similarly to other pandemics, it has had both short-term and long-term economic impacts on the global economy (Pencarelli et al., 2020). The COVID-19 pandemic has left its impact across industries, including the management consulting industry, which is heavily hit. Due to the new ways of working and the government restrictions in the pandemic period, also the relationship with customers has changed deeply in terms of contents, frequency, tools used and ways of knowledge transfer. Based on that, the aim of this paper is to explore how the consultant-client relationship changed due to the COVID-19 distinguishing the first stage (from February 2020 to May 2021) and the second stage (form May 2021 to ongoing).