As organizations outsource jobs traditionally performed by employees to the ‘crowd’ – i.e. to an external, undefined workforce with very different backgrounds, skills, expertise, and cultures – through online platforms, we still lack a detailed understanding of the experiences of workers on these platforms and how platforms change individual work. We conducted an integrative literature review on the changing nature of work on online platforms, based on 64 papers dated 2006-2020. We identified three main research areas, related to (I) work characteristics, i.e. motivation to engage in online work, workers’ behaviors and performance, meaning of work; (II) the relation between workers and platforms, i.e. workers interactions with algorithms and control issues, such as algorithmic scores management; and (III) workers relations with peers, especially in online communities. For each of these areas we propose and detail future research directions.

Crowds, Gigs and Platforms. An Integrative Review and Research Agenda on the Future of Online Work / Bellesia, F.; Mattarelli, E.; Bertolotti, F.; Sobrero, M.. - 2021:1(2021). ((Intervento presentato al convegno Annual Academy of Management Conference - Bringing the manager back in management tenutosi a online nel 30 July- 3 August [10.5465/AMBPP.2021.12651abstract].

Crowds, Gigs and Platforms. An Integrative Review and Research Agenda on the Future of Online Work

Bellesia, F.;Mattarelli, E.;Bertolotti, F.;
2021

Abstract

As organizations outsource jobs traditionally performed by employees to the ‘crowd’ – i.e. to an external, undefined workforce with very different backgrounds, skills, expertise, and cultures – through online platforms, we still lack a detailed understanding of the experiences of workers on these platforms and how platforms change individual work. We conducted an integrative literature review on the changing nature of work on online platforms, based on 64 papers dated 2006-2020. We identified three main research areas, related to (I) work characteristics, i.e. motivation to engage in online work, workers’ behaviors and performance, meaning of work; (II) the relation between workers and platforms, i.e. workers interactions with algorithms and control issues, such as algorithmic scores management; and (III) workers relations with peers, especially in online communities. For each of these areas we propose and detail future research directions.
Annual Academy of Management Conference - Bringing the manager back in management
online
30 July- 3 August
Bellesia, F.; Mattarelli, E.; Bertolotti, F.; Sobrero, M.
Crowds, Gigs and Platforms. An Integrative Review and Research Agenda on the Future of Online Work / Bellesia, F.; Mattarelli, E.; Bertolotti, F.; Sobrero, M.. - 2021:1(2021). ((Intervento presentato al convegno Annual Academy of Management Conference - Bringing the manager back in management tenutosi a online nel 30 July- 3 August [10.5465/AMBPP.2021.12651abstract].
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11380/1252363
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