As Web 2.0 technologies are increasingly being implemented for business purpose, they offer a wide range of opportunities and potential benefits for the enterprises that internally adopt digital social platforms. However, enterprises usually are not able to correctly and effectively evaluate their investments along this direction. To fill this gap, in this paper we propose two metrics to assess adoption and performance of enterprise social platforms, namely users (Total and Active) Participation Rate and Return on Effort and apply them on data gathered from two companies that recently adopted digital platforms including social tools for collaboration and communication among employees.

Social technologies for the workplace: Metrics proposal for adoption assessment / De Michele, R.; Fabbri, T.; Canali, C.. - (2018), pp. 112-117. (Intervento presentato al convegno 4th EAI International Conference on Smart Objects and Technologies for Social Good, GOODTECHS 2018 tenutosi a ita nel 2018) [10.1145/3284869.3284882].

Social technologies for the workplace: Metrics proposal for adoption assessment

De Michele R.;Fabbri T.;Canali C.
2018

Abstract

As Web 2.0 technologies are increasingly being implemented for business purpose, they offer a wide range of opportunities and potential benefits for the enterprises that internally adopt digital social platforms. However, enterprises usually are not able to correctly and effectively evaluate their investments along this direction. To fill this gap, in this paper we propose two metrics to assess adoption and performance of enterprise social platforms, namely users (Total and Active) Participation Rate and Return on Effort and apply them on data gathered from two companies that recently adopted digital platforms including social tools for collaboration and communication among employees.
2018
4th EAI International Conference on Smart Objects and Technologies for Social Good, GOODTECHS 2018
ita
2018
112
117
De Michele, R.; Fabbri, T.; Canali, C.
Social technologies for the workplace: Metrics proposal for adoption assessment / De Michele, R.; Fabbri, T.; Canali, C.. - (2018), pp. 112-117. (Intervento presentato al convegno 4th EAI International Conference on Smart Objects and Technologies for Social Good, GOODTECHS 2018 tenutosi a ita nel 2018) [10.1145/3284869.3284882].
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11380/1222560
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